IT Service Desk

Useful Links

What we do

The 橙子影院 IT Services Help Desk provides prompt, knowledgeable, courteous technology support services to the Campbell Community.聽 Some of the regular Help Desk activities are…

  • Serve as the main point of contact for most technology issues at 橙子影院.
  • Help to resolve issues with 橙子影院 provided networks, computers, software or services.
  • Help to resolve common issues with student-owned computers, software and devices. The Help Desk does not provide hardware maintenance services on student-owned computers.
  • Coordinate with other Information Technology Services teams to solve issues where additional assistance is required.
  • Coordinate the fulfillment of requests for network access, devices, services and software.
  • Help students, faculty and staff maintain and service their accounts and passwords for various 橙子影院 systems.

How to Get Help

The IT Services helpdesk is using a Remote First approach to providing help. If you need help, please contact us using one of the following methods.

  • Use the聽to submit tickets or search self-help solutions
    • Submit an issue using the 鈥溾�� option.
    • Make form-based requests for common items using the 鈥溾�� option.
    • Search our聽of common solutions.
    • Find links to other important pages like鈥�
      • The IT Status Site ()
      • Blackboard Help
      • Account Management Site )
  • Email us at聽丑别濒辫诲别蝉办蔼肠补尘辫产别濒濒.别诲耻.听Please include your Student ID in the email.聽
  • For help with Blackboard, you may call 919-338-1228 at any time.
  • The Main Campus helpdesk phone number, 910-893-1208, provides some instructions for common issues.
  • The IT Status Site shows the latest status of major systems and services.聽聽()

Other Help Options:

 

Hours

Monday – Friday, 8:00 a.m. – 5p.m.聽

After hours support. Limited support, including password resets and help with Blackboard, is available after hours at 910-893-1208 or 866-886-4846. Support is also available via chat at the link below. Please note that if you have and ad blocker enabled this may prevent the chat window from appearing. Please either disable ad blockers or try a new browser.聽

Start Support Chat

 

Other Resources